CAPS Payment Policy

CAPS payment policies

Payment in full is expected at the time of service. CAPS currently accepts payment by check, credit card, or by billing a student’s university bursar account. CAPS does not bill insurance, but we can provide a receipt to submit for possible reimbursement from your provider.

Students will receive a monthly notification of any unpaid balances for counseling services. These charges will be billed to the individual’s bursar account when 60 days past due. Charges for missed psychiatry (medication management) appointments will be billed to the individual’s bursar account if unpaid after 30 days.

In the event a payment needs to be refunded, the refund must be given in the exact same manner the original payment was received (check, credit card, bursar). It may take two to four weeks for a refund to be processed and received.

Policies related to specific fees

Initial consultation and referral

Initial consultation sessions are provided at no charge.

Service fee

If your recommendation includes individual or group therapy at CAPS, and you choose to initiate either one of those services, a $15 service fee will be assessed. This fee is not subject to sliding-scale reductions.

Clients returning from a break in services of more than four (4) months will also be charged the service fee of $15 in order to re-establish services.

Group counseling

Beyond the service fee, there is no charge for group counseling sessions. Group sessions will be 60–90 minutes in length depending on the nature of the group.

Individual counseling sessions

Beyond the service fee, a student’s first six (6) individual counseling sessions with CAPS are free. Additional individual sessions beyond the first six (6) are $10 per session. These fees are eligible for a fee reduction.

In cases where the charge for individual counseling is prohibitive, an application for fee reduction may be completed. This application must include verification of income, and the session fee will be determined from a schedule based on the Taxable Income and Number of Dependents reported on the Federal Income Tax Form 1040, FAFSA, or recent pay stub. Documentation for fee adjustments will be submitted to the director for determination.